Last updated: 7/9/2026
Sim Racings (“we,” “us,” “our”) operates simracings.online. This policy explains what personal information we collect, why we collect it, and the control you have over it.
Information we collect
When you place an order, we collect your name, billing address, shipping address, email address, and phone number. When you contact us for support or a warranty claim, we retain your message and any details you provide. If you subscribe to our newsletter, we store your email address until you unsubscribe.
We never see or store your full payment card number. Card details are entered directly with our payment providers — Stripe, Affirm, and Klarna — who are PCI-DSS compliant and process that data under their own privacy policies. We receive only a transaction confirmation, the card brand, and the last four digits.
Our website also collects limited technical information automatically, including your IP address, browser and device type, referring page, and the pages you view. This is gathered through cookies and similar technologies.
How we use your information
We use it to fulfil orders, arrange delivery, and process returns; to answer support requests and warranty claims; to send order confirmations and shipping notifications; to send marketing email where you have opted in; to detect fraud and prevent payment abuse; and to understand which products and pages perform well so we can improve the store.
Who we share it with
We share information with shipping carriers to deliver your order, with payment processors to take payment, with our email provider to send transactional and marketing messages, and with analytics providers to measure site performance. Each receives only what is necessary for that purpose.
We do not sell your personal information, and we do not share it with advertisers for cross-context behavioural advertising. We may disclose information where required by law, subpoena, or to protect our legal rights.
Cookies
Essential cookies keep your session and checkout working. Analytics cookies help us understand site usage. You can block or delete cookies in your browser settings, but blocking essential cookies will prevent checkout from functioning.
Your rights
Depending on where you live — including under the EU/UK GDPR and the California Consumer Privacy Act — you may request access to, correction of, or deletion of your personal information, request a portable copy, or opt out of marketing. Email support@simracings.online; we will verify your identity and respond within 30 days (45 days in California).
Retention and security
We retain order records as long as required for tax and accounting purposes, typically seven years. Marketing data is kept until you unsubscribe. We protect data in transit with TLS encryption and restrict internal access. No method of storage is completely secure, and we cannot guarantee absolute security.
Children
Our store is not directed to children under 16, and we do not knowingly collect their personal information.
Changes and contact
We may update this policy. Material changes will be posted here with a revised date. Questions: support@simracings.online, or write to [LEGAL ENTITY NAME], [STREET ADDRESS, CITY, STATE ZIP].