Sector 04 · Pit lane
Talk to a racer
Compatibility question, order status, or a warranty claim — you’ll get a real answer from someone who actually uses this gear. No ticket queues, no scripts.
<24h
Email response
6days
Phone support
2yr
Warranty backed
Send us a message
Include your order number if you have one — it gets you a faster, more useful reply.
Message on its way
Your email app should have opened with everything filled in. If it didn’t, write to us directly — we answer within 24 hours on business days.
support@simracings.onlineSector 05 · The garage
Where we are
Our workshop and dispatch facility. Visits are by appointment — email or call ahead and we’ll set a time.
Sim Racings1086 Lakewood Rd, Elgin, IL 60123, USA
Get directions →
Sector 06 · Debrief
Common questions
The six things people ask us most. If yours isn’t here, send it over.
/ 01 Will this work with my sim?
Every wheel base, pedal set, and controller we sell connects over USB and is recognised natively by iRacing, Assetto Corsa, Assetto Corsa Competizione, Automobilista 2, rFactor 2, and Le Mans Ultimate on PC. Console compatibility varies by base — check the individual product page, or email us your platform and we’ll confirm before you order.
/ 02 How long until my order ships?
Orders placed before 2:00pm CT on a business day are dispatched within 48 hours. You’ll get a tracking number by email as soon as the parcel leaves us. Cockpits, rigs, and seats move by freight and take 5–12 business days — the carrier calls you to schedule a delivery window.
/ 03 What does the 2-year warranty cover?
Defects in materials and workmanship, from the date of delivery. It does not cover normal wear, cosmetic marks, misuse, modification, disassembly, or commercial and arcade use. We’ll repair, replace, or refund at our discretion. Full detail is in our Terms of Service.
/ 04 Can I return something I’ve opened?
Yes, within 30 days, provided it’s complete with all cables, hardware, and original packaging. Email us for an RMA number before shipping anything back. If the item is faulty or we sent the wrong thing, we cover return shipping. Otherwise return postage is yours — and for freight items that can be significant, so ask us about fit first.
/ 05 How does Affirm and Klarna financing work?
Choose Affirm or Klarna at checkout and you’ll be taken through their approval flow. The instalment plan is an agreement between you and them, not us — they set the rate and manage the payments. If you return an item, the refund goes back through them and they adjust your plan. Interest you’ve already paid them isn’t ours to refund.
/ 06 Do you ship outside the United States?
Not currently. We ship across the US including Alaska, Hawaii, and Puerto Rico, with surcharges outside the contiguous 48 shown at checkout. We can’t deliver to PO boxes, APO/FPO addresses, or freight forwarders.
Still deciding?
We’d rather answer
than take a return
Tell us your sim, your desk, and your budget. We’ll tell you honestly what to buy — and what to skip.